IRCTC Catering Services in Long Running Trains
Any norms adopted by the Indian Railways to attach pantry cars to long distance passenger trains..?
The attachment of pantry cars to trains is based on factors such as operational feasibility due to existing load of the train, maximum load permitted on each section, priority of the train, journey time, commercial justification, availability of pantry cars and other exigencies etc. among others. Given these considerations the decision to attach pantry cars in long distance trains is taken.
As per Catering Policy 2010, Zonal Railways will conduct passenger satisfaction surveys by means of third party audits. The Catering Policy, 2010 issued on 21.07.2010 also provides for take over of all mobile and static catering units except food plaza, fast food units and food courts from IRCTC by zonal railways. Since September, 2010 complaints have come down by about 30%, vis-a-vis the corresponding period during 2009-10.
154 number of Mail/Express trains running more than 1000 kilometers are presently not having pantry car.
Summary of Trains running with Pantry /Mini Pantry : The zone-wise details of trains running with pantry / mini pantry are given in the table below...
| S.No. | Zonal Railway | Running with pantry /mini pantry |
|---|---|---|
| 1 | CENTRAL | 27 |
| 2 | EASTCOAST | 25 |
| 3 | EASTCENTRAL | 17 |
| 4 | EASTERN | 18 |
| 5 | NORTH CENTRAL | 1 |
| 6 | NORTH EASTERN | 8 |
| 7 | NORTHEAST FRONTIER | 23 |
| 8 | NORTHERN | 40 |
| 9 | NORTH WESTERN | 6 |
| 10 | SOUTH CENTRAL | 16 |
| 11 | SOUTH EAST CENTRAL | 6 |
| 12 | SOUTH EASTERN | 21 |
| 13 | SOUTHERN | 45 |
| 14 | SOUTH WESTERN | 16 |
| 15 | WEST CENTRAL | 2 |
| 16 | WESTERN | 18 |
| TOTAL | 289 |
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