Salient features of Rail Travel Service Agents (RTSA)

Refund RulesSalient features of the scheme for booking of RTSAS - Rules regarding Rail Travel Service Agents (RTSA).

Such RTSAs as are desirous of transacting through IRCTC should write to IRCTC along with Zonal Railways letter already available with RTSA's confirming that the party is an authorized RTSA. After confirming that the party is an authorized RTSA, IRCTC may enter into a formal agreement with the RTSA.

The agreement will include acceptance of the terms conditions for using IRCTC's website for booking tickets. RTSAs will pay a onetime fee of Rs. 20,000/-(only through demand draft in favour of IRCTC Payable at New Delhi only) to IRCTC of which Rs. 10,000/- will be refundable if RTSA voluntarily withdraws from the arrangement with IRCTC. Annual renewal charges for the scheme will be Rs. 5,000/-.

All such RTSAs will be required to purchase a class 3 personal digital certificate from any Indian Certifying Authority for their authorized user (only one authorized user will be permitted), the details of which will be provided by them to IRCTC.

When an RTSA user logs in, IRCTC application will authenticate the digital certificate, and if authenticated, will allow him to book without applying any restriction on the number of tickets to be booked. Click Here for the Licensed CAs in India.

The RTSA user will book the ticket as per the normal flow, and will give the shipping address desired by the end customer (one of the passengers on the ticket) in case of I-ticket or the identity card details of any traveler in case of E-ticket. I ticket will be delivered to the delivery address desired by the customer and given by the RTSA while booking of the ticket. RTSA should issue receipt for money taken by him from customer on his own printed stationery. This receipt should be preserved by the customer to claim refund from RTSA, if it becomes necessary.

Payment by the Agent to IRCTC for booking tickets on line will be made online through direct debit using Internet Banking , cash cards and payment gateway for credit cards/debit cards options. Agents are permitted to book tickets through any credit card issued by MASTER/VISA/AMEX. Agents to ensure that they are using valid and correct credit cards and IRCTC shall not be responsible for any dispute or action taken by any bank in this regard. Agents in their own interest to check with their issuing bank that they are using valid credit card. In case of any chargeback, apart from any other action, their user-id shall be deactivated.

For tickets cancelled through the counters, the refunds will be credited back to the account used for online booking. The RTSA will be responsible for refunds to customers. The cancellation ticket issued to the passenger from counter shall be used by the passenger to claim refund from RTSA. In case of proved misconduct in this regard, the minimum punishment will be termination of his authorization for Internet booking.

For cases where the tickets were surrendered at stations after the cancellation timings and TDR obtained, the users will have to apply to IRCTC along with Ticket Deposit Receipt (TDR).IRCTC in turn will take up the matter with the Zonal Railways concerned.

On expiry of the validity of recognition of RTSA's by Railways, the access provided to such RTSAs would be deactivated by IRCTC unless renewed by Railways and conveyed to IRCTC with the annual renewal charges for the scheme of Rs. 5,000/-. In case of change of policy IRCTC reserves the right to charge extra fee as per the changed scenario or right to refuse extension.

If RTSA Agent is found indulged in any fraudulent activity then the action will be taken as per the do’s &
don’t of IRCTC which are mentioned on website (www.irctc.co.in).

IRCTC service charges for I-tickets booked by RTSA’s shall be the same as for other customers. IRCTC
service charges for e-tickets booked by the RTSA’s shall be as follows:
For: SL and 2S --->Rs. 10/-
For: FC, 3A, 2A, 1A, CC, EC --->Rs. 20/-.

RTSA’s shall realize following amounts from passengers in addition to IRCTC’s service charge:
i. In case of Second / Sleeper Class: Rs. 10/- per ticket.
ii. In case of other than Sleeper Class: Rs. 20/- per ticket. [B entities RTSA's shall not be eligible for membership of the Scheme for Frequent Travelers. Individual members, of the scheme shall not be able to accrue any reward points if they purchase tickets thru RTSAs.

For all queries please contact at following address / telephone / e-mail.

All the above may please be sent at following address:

The Group General Manager/IT
Indian Railway Catering and Tourism Corporation Ltd.
1st Floor, Internet Ticketing Center, IRCA Building,
State Entry Road, New Delhi- 110055
Ph- 011-23745962

mailto: agentadmin@irctc.co.in/ agents@irctc.co.in

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