7th PAY COMMISSION NEWS - CENTRAL GOVERNMENT EMPLOYEES NEWS

IRCTC Agents - How many private agents are enlisted with IRCTC Private agencies in Rail Reservation :  Under the internet ticketing system, at present 92 agents including 77 private agencies are enlisted with IRCTC for booking reserved e-tickets... A question has been raised by the Member of Parliament regarding the private agencies enlisted with IRCTC, in written reply the Minister of State for Railways said that "At present, computerised Passenger Reservation System (PRS) terminals are provided only at Railway reservation centers, post offices and at a few Government establishments. However, under the internet ticketing system, at present 92 agents including 77 private agencies are enlisted with IRCTC for booking reserved e-tickets". The existing reservation arrangements are adequately catering to the normal ticketing demand of the passengers.

Responsibilities of IRCTC Minister explain the responsibilities of IRCTC in Parliament... While answering to a question in Lok Sabha, Minister of Railways said that 'With the introduction of the New Catering Policy, issued on 21st July, 2010 the Indian Railway Catering and Tourism Corporation (IRCTC) is responsible for management of premium catering services of Food plaza, Food courts and Fast food units, executive lounge, production and sale of ‘Rail Neer’ Packaged Drinking Water, tourism and e-ticketing / i-ticketing activities on Indian Railways apart from other non-railway catering and tourism activities. Presently, the catering services are provided through static and mobile units managed by zonal railways departmentally or through licensees to cater to the needs of the passengers'.

Details of complaints related to corruption in IRCTC The below information was tabled in Parliament by the Minister of Railways on 29th August, 2013 against the question about the corruption in IRCTC. The details of complaints received related to corruption in IRCTC during last three years are as under: Year    No. of Complaints received 2010    32 2011    20 2012    15 2013    15 (till 22 August) All the complaints received are examined and action taken against delinquent officials under disciplinary rules. In case of licensees suitable fines have been imposed. Preventive surprise checks are being carried out on a regular basis in the premises of the ticketing agents, kitchens and trains and immediate corrective action is taken. System improvement is also undertaken to curb recurrence of similar irregularities.

IRCTC News, Indian Railways, Emergency Quota, HOR Quota, VIP Quota, IRCTC Website, Catering Complaints, Cancellation Charges, Supplementary Charges, RAC, Waiting List, Upgradation, Tatkal booking, Mobile Booking and New Fare 2013… Click the link and get the post immediately… Highlights of Catering Policy 2010 Catering complaints through SMS and Toll Free Numbers Emergency Quota in Railways - What is HOR and VIP quota..? Only two tickets booking allowed between 8 to 10 Hrs. through IRCTC website IRCTC Catering Services in Long Running Trains Revised rate list of Tea/Coffee, Breakfast and Meals in stations and trains... Quality of IRCTC Catering services Revised charges of reservation fee and supplementary charges effective from 1.4.2013 Upgradation scheme in India Railways Deduction of extra money from passengers on tickets booked through IRCTC Website Revised cancellation charges on confirmed and RAC, Waiting list tickets from 1..2013 Train Fare Hike 2013 - Difference in ...

Highlights of Catering Policy 2010 :Catering facilities being provided by IRCTC Indian Railway Catering and Tourism Corporation (IRCTC) will still be primarily responsible for running of food Plaza, Food Courts, and fast food units and tourism related activities. The catering policy 2010 dated 21.07.2010 has focused on the following:- The policy seeks to bring improvements in supervision and monitoring of catering by shifting the task of monitoring quality of service from IRCTC to the Zonal Railways and attempts to leverage Zonal Railways’ vast and elaborate all-India network in order to effect a thorough supervision and control over catering activities. New catering policy acknowledges catering as a passenger service with emphasis on quality, hygiene at economic price. Supervision and monitoring has been strengthened through an institutional mechanism to be put in place by the zonal railways gradually in selected catering units including Base kitchens by deploying railway pers...

Catering  overcharging complaints through SMS and Toll Free Numbers... IRCTC announced that the complaints relates to the charges collected by service staff of mobile or static units of licensee or departmental from passengers for any food or beverages items over and above approved rate or printed MRP prescribed/fixed by IRCTC / Railway Board, may sent through SMS or Toll Free numbers. National Toll Free Number Toll Free No. 1800-111-139 This facility has been launched for swift redressal of complaints & suggestions conveyed by passengers on phone. Passengers can call this no. from train as well without any charges & register their grievance/suggestion at complaint cells of Zonal control offices which are 24 x 7operational. Complaints through SMS In order to facilitate another option of lodging complaint/suggestion by passenger, facility of receipt of complaint through SMS on 9711111139. Control Offices - 24 X 7 Operation Zonal Control Offices nos. & Central Contro...

IRCTC Catering Services in Long Running Trains Any norms adopted by the Indian Railways to attach pantry cars to long distance passenger trains..? The attachment of pantry cars to trains is based on factors such as operational feasibility due to existing load of the train, maximum load permitted on each section, priority of the train, journey time, commercial justification, availability of pantry cars and other exigencies etc. among others. Given these considerations the decision to attach pantry cars in long distance trains is taken. As per Catering Policy 2010, Zonal Railways will conduct passenger satisfaction surveys by means of third party audits. The Catering Policy, 2010 issued on 21.07.2010 also provides for take over of all mobile and static catering units except food plaza, fast food units and food courts from IRCTC by zonal railways. Since September, 2010 complaints have come down by about 30%, vis-a-vis the corresponding period during 2009-10. 154 number of Mail/Expres...

Revised rate list of Tea/Coffee, Breakfast and Meals in Stations and Trains... As per information received, Indian Railways has decided to enhance the rates of food items in Railway stations and in trains through Pantry, i.e. revised rate table has been splitted and given below as Static and Mobile. According to recommendations of the Committee constituted earlier by the Railway Board, the revision of rates has been approved by the Ministry of Railways. And the tariff and menu was last revised on 30th April, 2003 only. The below table describes the revised tariff as Static and Mobile with effect from 12 December, 2012… S.No. Item Revised Tariff** Static Mobile 1 Standard Tea (150 ml) in disposable cups of 170 ml capacity 500 500 2 Tea (with Tea Bag) (150 ml) in disposable cups of 170 ml capacity 7.00 7.00 3 Coffee using instant coffee powder (150 ml) in disposable cups of 179 ml capacity 7.00 7.00 4 Tea in posts (285 ml) + 2 Tea bags + 2 Sugar pouche...

Quality of IRCTC Catering services A needful question has been raised in the Parliament by the member about the quality of foods and companies supplying in trains to the passengers. With the additional question, whether it is true, some black listed companies are also supplying food items in the name of other companies..? The Ministry replied to all related questions as follows... “Improvement in the quality of catering services is an on-going process. Supervision and monitoring have been strengthened through a mechanism put in place by deploying railway personnel, who check quality and hygiene and take corrective action in a time-bound manner. Feedback regarding quality of services is always taken from passengers through opinion cards. Catering Monitoring Cells have been set up at Zonal and Divisional level for daily monitoring of the catering activities. Further, on the same pattern, a centralized Catering Complaint Monitoring Cell has been set up in Board’s office having a toll...